We support our products for as long as you own them with FREE technical support by phone or email and free software upgrades as they become available. No maintenance contract required.
As long as your unit is still under its current warranty then yes, you can purchase an extended warranty. Contact EndRun Sales for information.
Yes - we will try. The problem may be that we no longer have parts for the old models. But, if we can still get the needed parts then we will repair your unit and charge for time and materials.
At EndRun, End-of-Life (EOL) means end of the production life cycle. We continue to provide free technical support (by phone or email) for as long as you own an EndRun product. As of 2019, we are still providing free support for products that we shipped in 2001.
Software upgrades for all our products are freely available for download from our website at: www.endruntechnologies.com/support/software-upgrades.
Current products (Sonoma, Meridian II, Tycho II, RTM3205) can be upgraded to the latest version of firmware straight from any older version. However, if you have modified either /etc/profile or /etc/rc.d/rc.M and your Linux Root File System (RFS) is prior to version 2.20 then please contact Support (email@example.com).
Legacy products (Tempus LX, Unison, Meridian, Tycho, RTM3204) can also be upgraded to the latest version of firmware straight from any older version. However, if your RFS is prior to version 2.60 then please read this.
No. To see a list of EndRun's product commands that you can easily use, type:
To get help on a particular command type "help EndRun-command-name". For example:
This will show you details regarding the gpsstat command.
Sonoma_D12 GPS 6010-0065-000 v 2.40 - Tue Sep 19 02:19:38 UTC 2017
which is displayed immediately after login simply means that firmware 6010-0065-000 version 2.40 was released on Tuesday September 16, 2017 at 02:19:38 UTC. It has nothing to do with current UTC.
Yes. Follow these instructions:
1. Open the sshd_config file for editing.
For current models (Sonoma, Meridian II, Tycho II, RTM3205) open this file:
For legacy models open this file:
2. Uncomment and edit the lines in sshd_config with ClientAliveInterval and ClientAliveCountMax settings as follows:
ClientAliveInterval <session timeout in seconds>
3. Don't forget to make the modified file persistent, by copying it to FLASH:
For current models (Sonoma, Meridian II, Tycho II, RTM3205):
cp -p /etc/ssh/sshd_config /boot/etc/ssh
For legacy models:
cp -p /etc/sshd_config /boot/etc/
4. Reboot the unit using this command:
Serious vulnerabilities that cannot be mitigated with a reasonable workaround will be addressed with a new firmware update as soon as possible. For remaining vulnerabilities, we recommend you read this paper: Best Practices to Secure Your Time Server
Taking the steps outlined in this paper will eliminate most, if not all, vulnerabilities. It was written for the Sonoma Time Servers but the same general steps apply to our other Linux-based products such as Meridian, Tycho, Tempus LX, Unison and others.