We support our products for as long as you own them with FREE technical support by phone or email and free software upgrades as they become available. No maintenance contract required.
As long as your unit is still under its current warranty then yes, you can purchase an extended warranty. Contact EndRun Sales for information.
Yes - we will try. The problem may be that we no longer have parts for the old models. But, if we can still get the needed parts then we will repair your unit and charge for time and materials.
At EndRun, End-of-Life (EOL) means end of the production life cycle. We continue to provide free technical support (by phone or email) for as long as you own an EndRun product. In fact, we are still providing free support for products that we shipped in 2001.
Software upgrades for all our products are freely available for download from our website at: www.endruntechnologies.com/support/software-upgrades.
Current products (Sonoma, Meridian II, Tycho II, RTM3205) can be upgraded to the latest version of firmware straight from any older version. However, if you have modified either /etc/profile or /etc/rc.d/rc.M and your Linux Root File System (RFS) is prior to version 2.20 then please contact Support (firstname.lastname@example.org).
Legacy products (Tempus LX, Unison, Meridian, Tycho, RTM3204) can also be upgraded to the latest version of firmware straight from any older version. However, if your RFS is prior to version 2.60 then please read this.
Unlike CDMA, GPS will not work inside buildings. To receive GPS signals the antenna must have a view of the sky. The best location is on a roof-top with the antenna in view of a maximum amount of sky. However, our GPS products have the ability to operate in a single-satellite mode. This lets you avoid the trouble and expense of a rooftop installation by allowing you to mount the antenna in a window of your building with only a partial view of the sky.
The standard antenna cable length is 50 feet. If you need more we offer antenna lengths up to 250 feet without a GPS preamplifier. If you need more than 250 feet of cable then a preamp is required. You can run an additional 250 feet of cable for every preamp installed and you can have up to 3 preamps. This will allow you to run a total of 1000 feet of cable. For more information click here.
All EndRun GPS-synchronized products with up-to-date firmware will not be affected by the April 7, 2019 rollover event. For more information, please refer to Field Service Bulletin 180427.
The answer is positive because there is a delay between the antenna and the receiver.
Think about it like this: The antenna receives the time data x nanoseconds before the receiver. Therefore, the receiver is behind the antenna by x nanoseconds. By entering a positive delay, the clock will be advanced x nanoseconds to compensate.
You have two choices:
1. Mount your GPS antenna in a window. Our GPS products have the ability to operate in a single-satellite mode which allows you to mount the antenna in a window of your building with only a partial view of the sky. See this Window-Mount Installation Guide for details.
2. Purchase a CDMA-synchronized product which works very well inside buildings (assuming your area has CDMA coverage).
Stratum is a term that means different things depending on the context. In the world of NTP, stratum is defined in RFC 1305. NTP uses a hierarchical structure in which Stratum 0 is the reference clock, linked via a time signal, to a reliable source of UTC. Stratum 1 is the time server with a direct link to the reference clock. Stratum 2 is a client that receives time over a network connection from a Stratum 1 clock. Stratum 3 is a client that receives time from a Stratum 2 clock. And so on, up to Stratum 15. For more details on strata in the NTP world, click here.
Over WANs (Wide Area Networks), up to 100 milliseconds is typical. It depends on how far away the public time server is, or more specifically, how many hops between you and the server. Within a LAN (Local Area Network) using a dedicated NTP Time Server, 0.5 to 2 milliseconds is typical. The internal accuracy of the CDMA Network Time Server is on the order of 10 microseconds. It can easily keep all clients on a LAN synchronized to typically within 0.5 to 2 milliseconds.
Client software is widely available as freeware and shareware. Setting up an NTP or SNTP client is relatively simple once you have installed the software on your workstation and communicated with the time server over the network. For a list of NTP client software click here.
Exclusive EndRun oscillator-control algorithms provide extended Stratum 1 holdover performance when the unit is not locked to the synchronization signal (GPS or CDMA). Typical NTP Stratum 1 holdover periods are:
24 hours - TCXO (standard)
35 days - OCXO (upgrade)
140 days - Rubidium (upgrade)
When two or more computers are involved, accurate time keeping is difficult, especially if they are not in the same physical location. A dedicated time server inside your network perimeter is the most accurate, reliable and secure way to ensure accurate timekeeping for all computers on your network. Accurate timekeeping is necessary to support eBusiness and other applications such as Stock Trades, Logs, B2B Transactions, File Operations, Packet Time Stamps, Software Configuration Management, Database Accuracy, Telecommunication Call Billing, etc. For a more detailed response to this question click here.
There are many public time servers available over the Internet. Access to these public time servers is free of charge. While public time servers are certainly less costly - accurate, reliable and secure time is best provided by a dedicated time server that resides under your control inside your network security perimeter. Using public time servers available over the Internet is not recommended for the following reasons:
1. Setting up your firewall to accept NTP packets (which is based on UDP/IP) introduces a security risk that many Network Administrators are not willing to take.
2. Time accuracy degrades because of indeterminate network latency, up to 100 milliseconds is typical.
Yes. For current models (Sonoma, Meridian II, Tycho II, RTM3205) use Linux command:
ntpq -c sysinfo
For legacy models use Linux command:
ntpdc -c sysinfo
For a detailed answer to this question click here.
Yes. NTS4NTP is in the draft standard level and when released we expect it will be integrated into the NTP distribution. The Time Servers are periodically upgraded with the latest distribution so when NTS4NTP is supported, then it will also be supported in our products. The standards process is lengthy so there is no telling when this capability will be in the NTP distribution.
EndRun NTP Servers are compliant with STIG ID: NET0813, Rule ID: SV-15326r5, Vuln ID: V-14671. The time servers support a FIPS-approved message authentication code and NIST-approved HMAC algorithms.
Sonoma_D12 GPS 6010-0065-000 v 2.40 - Tue Sep 19 02:19:38 UTC 2017
which is displayed immediately after login simply means that firmware 6010-0065-000 version 2.40 was released on Tuesday September 16, 2017 at 02:19:38 UTC. It has nothing to do with current UTC.
No. To see a list of EndRun's product commands that you can easily use, type:
To get help on a particular command type "help EndRun-command-name". For example:
This will show you details regarding the gpsstat command.
Edit the file /etc/profile and modify the definition of PS1. After making the change, copy the file to the non-volatile area:
cp /etc/profile /boot/etc
Serious vulnerabilities that cannot be mitigated with a reasonable workaround will be addressed with a new firmware update as soon as possible. For remaining vulnerabilities, please see Network Security Bulletins for mitigation steps.
Also, we recommend reading this: Best Practices to Secure Your Time Server. Taking the steps outlined in this paper will eliminate most, if not all, vulnerabilities. It was written for the Sonoma Time Servers but the same general steps apply to our other Linux-based products.
Yes. Follow these instructions:
1. Open the sshd_config file for editing.
For current models (Sonoma, Meridian II, Tycho II, RTM3205) open this file:
For legacy models open this file:
2. Uncomment and edit the lines in sshd_config with ClientAliveInterval and ClientAliveCountMax settings as follows:
ClientAliveInterval <session timeout in seconds>
3. Don't forget to make the modified file persistent, by copying it to FLASH:
For current models (Sonoma, Meridian II, Tycho II, RTM3205):
cp -p /etc/ssh/sshd_config /boot/etc/ssh
For legacy models:
cp -p /etc/sshd_config /boot/etc/
4. Reboot the unit using this command:
If you are uploading via SSH, do not use WinSCP! WinSCP does not work well with a raw flash partition. We have had great success using PuTTY's pscp utility, which is executed from the Windows command line and uses the same syntax as the Linux-based scp utility. You can download pscp from putty.org.