Warranty Information

Each new product manufactured by EndRun Technologies is warranted against defects in material and workmanship for a specified period from date of shipment, under normal use and service.  During the warranty period, EndRun will, at its option, repair or replace products which prove to be defective.

For warranty service or repair, the product must be returned to EndRun.  Buyer shall prepay shipping charges to send product to EndRun and EndRun shall pay shipping charges to return product to Buyer.  If Buyer is located outside the U.S.A. then Buyer shall pay all duties and taxes, if any.

Three-Year Warranty
Sonoma Time Servers are warranted against defects in material and workmanship for a period of three years from date of shipment, under normal use and service.  See the product user manual for warranty specifics.  Extended warranties are available.

Two-Year Warranty
Rackmount Time & Frequency Standards and Distribution Chassis are warranted against defects in material and workmanship for a period of two years from date of shipment, under normal use and service.  Products in this category are the Meridian II Precision TimeBase, the Tycho II Precision TimeBase and the various Distribution Chassis.  See the product user manual for warranty specifics.  Extended warranties are available.

One-Year Warranty
Other products manufactured by EndRun Technologies are warranted against defects in material and workmanship for a period of one year from date of shipment, under normal use and service.  These products include the Praecis II Timing Module, the Fiber Optic Link and the preamplifiers.  See the product user manual for warranty specifics.

Procedure for Returning Product for Repair
Please call or email support@endruntechnologies.com with a description of the problem.  This is important because our products are very reliable and most problems can be resolved by phone/email.  If we determine that the unit needs to be returned, then we will provide you an RMA number and shipping instructions.

Our policy is to repair the unit within 5 business days.  Normally it only takes two or three days.  Loaner units are not included as part of the warranty.

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