Free Technical Support for Life

Our products are designed to be reliable and troublefree.  But if you have a problem or a question, phoning or emailing for support is always free - no maintenance contracts.  You will talk with a knowledgeable technician who has extensive, hands-on experience with the products.  If our technician can't help you then you will be able to talk with an engineer.  One way or the other we will help you solve your problem, and solve it quickly.

Our on-line customer support items are listed below. If you can't find the help you need then please call 1-877-749-3878 (toll-free in the U.S.) between the hours of 7 am to 4 pm Pacific Time. Or email

Frequently Asked Questions
Answers to our most frequently asked questions.

On-Line Documentation
Our on-line documentation section contains pdf files for all white papers, specifications and user manuals.

Free Software Upgrades
Software upgrades for all products as they become available.

NTP Client Software
For users of our NTP products: A list of some of the NTP client software available.

Leap Seconds
Latest information on any pending leap second changes.

Warranty policy information for all our products.

Money-Back Guarantee
We offer a 60-Day Money-Back Guarantee if you are not completely satisfied.

Our company statement regarding the European Union WEEE & RoHS Initiatives.

Product Bulletins
Security, Field Service, Leap Second and Product Phaseout Bulletins.

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