The EndRun Guarantee
Exclusive 60-Day, No-Hassle, Money-Back Guarantee

We are so certain that you will be completely satisfied with our products that we offer a 60-Day Money-Back Guarantee.  If you are not completely satisfied - for any reason - simply return the product to us within 60 days for a full refund less shipping fees.

The item must be shipped back to us within 60 days of your receipt.

The Money-Back Guarantee covers the purchase of one unit only.  If you are interested in the purchase of larger quantities then we may be able to loan you an evaluation unit for testing (U.S.A. only).

1. Any physically damaged or defaced item may not be fully refundable.  We reserve the right to check the condition of the returned product before issuing a refund.

2. Items with missing packaging materials, manual, cables and accessories may not be fully refundable.

3. Any product purchased as the result of a Buyer error may not be fully refundable.

4. Non-standard items are not refundable.  If your product/option is shown on this website or listed in a datasheet, then it is a standard product and is covered by this Guarantee.

Restocking Fee
Products returned for refund that do not meet the requirements above (Limits and Exclusions) may be subject to a restocking fee.

Shipping Costs
Your refund will be for the complete purchase price less the shipping fees we paid to originally ship to you.  You assume all costs of shipping back to us.  Please insure and ship via Fed Ex, UPS, DHL or Airborne.

Procedure for Returning Product for a Refund
To return a product for refund please email to request a Return Materials Authorization (RMA) number.  Send the product back to us with ALL the original packaging and support materials including manual, power cord, cable(s), etc.  Write the RMA number on the outside of the package.  You are responsible for the shipping cost of returning item to us.

Credit and check refunding are handled by our Finance Department, which may take 1-14 business days to confirm and complete after the goods are received.  Please note that regulations allow only credit to your credit card account if you paid with a credit card.
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